Refund policy

Return Policy

We offer a 30-day return policy on most standard items. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange, provided the item is unused and in its original condition and packaging.

How to Initiate a Return

To begin a return, please email us at:
info@thelampworkshopstore.com

We’ll provide detailed return instructions and the appropriate return address.
Please do not send items back without first contacting us — they will not be accepted.

If your return is accepted, we’ll send you a return shipping label and guidance on how and where to send your item.

You can always contact us with any return-related questions at:
info@thelampworkshopstore.com

Important Notes

  • Return shipping costs are the responsibility of the customer, unless the item arrives damaged or incorrect.

  • Custom or made-to-order items are non-refundable, except in cases of damage or manufacturing defect.

  • Sale items and gift cards are non-returnable.

Damages and Issues

Please inspect your order upon delivery.
If your item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.

Exceptions / Non-Returnable Items

We do not accept returns on the following items:

  • Perishable goods (e.g., food, flowers, plants)

  • Personal care products (e.g., beauty items)

  • Hazardous materials, flammable liquids, or gases

  • Custom or personalized products (e.g., bespoke orders)

If you're unsure whether your item qualifies for a return, please contact us before sending it back.

Exchanges

The fastest way to get the item you want is to return the original item (if eligible) and place a new order separately after the return is approved.

European Union 14-Day Cooling-Off Period

If your order is being delivered within the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason.
Returned items must be unused, in original condition and packaging, with proof of purchase.

Refunds

We’ll notify you once we’ve received and inspected your return. If approved, your refund will be processed back to your original payment method within 10 business days.

Please note: it may take additional time for your bank or credit card provider to process the refund.

If it has been more than 15 business days since your return was approved and you haven't received your refund, please contact us at:
info@thelampworkshopstore.com