FAQ's

1. What is The Lamp Workshop Store?

The Lamp Workshop Store is a premium lighting brand that specializes in handmade and custom-designed lamps. Our collection includes table lamps, chandeliers, wall sconces, pendant lights, and more, each crafted with attention to detail to elevate the ambiance of any space.

2. How do I place an order?

To place an order, simply browse our product collection, select the item(s) you’d like to purchase, and click the Add to Cart button. Once you’ve finished shopping, proceed to the checkout where you can complete your purchase. If you need any assistance during the process, feel free to contact us.

3. What payment methods do you accept?

We accept a variety of secure payment methods, including:

  • Credit & Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Apple Pay (if available)

  • Bank Transfers (upon request)

4. How long will my order take to arrive?

All of our handmade lights are made to order in our UK workshop. Estimated production times are:

  • Wall lights: Typically dispatched within 2–3 weeks

  • Pendant lights, chandeliers, and custom fixtures: Usually ship within 4–7 weeks

Once your order has been completed and dispatched, shipping times are as follows:

  • United Kingdom (Domestic): 2–3 business days

  • International orders: 2–5 business days (depending on destination and customs processing)

Please note: Delivery times may vary slightly due to holidays, weather, customs clearance, or delays with the shipping carrier.

If you have a specific deadline or need a rush order, feel free to contact us before placing your order. We're happy to help when possible.

5. Can I customize my lamp?

Yes, we do offer custom lighting. If you’re looking for a specific color, material, finish, or a tailored design variation, we’re happy to work with you to create a one-of-a-kind piece.

Please note that custom pieces are more time-consuming to produce, and during busy periods, lead times may be longer than our standard estimates. We’ll always do our best to accommodate your request and keep you updated throughout the process.

To discuss a custom order, please contact us directly at:
info@thelampworkshopstore.com

We’ll be happy to talk through your ideas, options, and timing.

6. What is your return policy?

We offer a 30-day return policy on most standard items. If you're not completely satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange, provided the item is unused and returned in its original condition and packaging.

To initiate a return, please contact us at:
info@thelampworkshopstore.com
We’ll provide return instructions and the return address.

Please note:

  • Return shipping costs are the responsibility of the customer, unless the item is damaged or you received the wrong item.

  • Custom or made-to-order items are generally non-refundable, except in cases of damage or defect.

If you’re unsure whether your item qualifies for return, feel free to reach out before sending anything back.

7. How can I contact customer service?

If you have any questions or need assistance, feel free to reach out to us:

We strive to respond to all inquiries within 24-48 hours.